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Complaints Procedure

The Family Support Centre values feedback as it helps us review and improve our services.

If a client is unhappy with the service and raises a complaint, then the following steps should be taken:

The formal complaint will be dealt with in the following way:

Complaints made via social media/other sources:


All volunteers must be trained in the Complaints Procedure and be able to give information about the procedure if asked.


A copy of the procedure will be displayed in the centre and on the website.