Equality and Diversity Policy


The Family Support Centre is a Christian organisation and we offer a confidential listening and advice service for all clients who come to us for support, treating all people equally irrespective of diversity, which is at the heart of the Christian faith.

The key purpose of the policy

The key purposes of the policy are to:

Equality and diversity statement

It is the policy of the Family Support Centre to recognise and encourage the valuable and enriching contributions from all who work here. We will also recognise and encourage the rights of all individuals who come into contact with the centre such as our clients, collaborative partners and members of the communities we serve.

We believe that people from a range of backgrounds and experiences can enhance the life and development of the Family Support Centre and that all individuals should be treated on the basis of individual merit and without prejudice. The Family Support Centre will therefore aim to provide a service which actively promotes equality of opportunity and freedom from discrimination on the grounds of the 9 protected characteristics as laid out in the Equality Act 2010 namely: age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which encompasses colour, nationality, ethnic or national origin) sex, sexual orientation and religion or belief. We will strive vigorously to remove conditions which place people at a disadvantage and will actively combat prejudice and discrimination. The Family Support Centre requires all volunteers to adopt this policy.

Scope of the policy

The policy applies to all who come into contact with the centre, be it clients or potential clients, to seek support from the centre.

This policy also applies to all volunteers (advisers, receptionists, team leaders, trustees, admin) and those who work within the Family Support Centre in any other capacity.

Our code of practice:


The FSC wants to make sure that we provide our volunteers with the best opportunities for working together. We aim to promote a culture and working environment that is free from any discrimination, harassment or victimisation and fully respects the diversity of individual volunteers and helps them achieve their full potential according to their individual skills, needs and circumstances.

To drive this policy forward we will seek to ensure that our volunteers reflect the diverse communities we serve and that every volunteer is treated equally and fairly during the whole of his or her time working with the centre. We will take action to promote equality when delivering services and when appointing others to deliver services on our behalf such as trainers.

We will strive to make reasonable adjustments to the physical environment in order to remove or minimise the impact of any impairment.

We require all our volunteers to treat each other with respect in order to make our organisation a safe and harmonious place to work. It should be free from ill or unfair treatment. For this to happen we require all volunteers to behave in a thoughtful and considerate way and respect individuality.

As a Christian organisation, we require our volunteers to follow the Christian faith. This is perceived to be a ‘Genuine Occupational Requirement’ and thus a justifiable exception to Equality Law.

All our volunteers have a responsibility to:

Our clients:

We will demonstrate a Christ-like approach to our clients. We will provide an environment that is free from any discrimination, harassment or victimisation for our clients, and fully respects the diversity of individual clients and helps them participate fully in the services we offer. We will show unconditional positive regard for every individual client.

We will survey our clients and listen to their feedback on a regular basis. We will ensure we act promptly on any reported prejudice or harassment. We will not victimise anyone who makes a complaint.

Our Commitment:

The FSC is working towards the successful implementation of this policy and we acknowledge that the co-operation of all volunteers and trustees is essential for the success of this statement.

We will work to raise awareness amongst our volunteers through on-going training.

Volunteers will be made aware of policy updates and new volunteers will be made aware of policies at induction.

We will monitor the service provided and encourage all those working within the FSC to take responsibility for achieving these objectives.

Definition of terms:

Examples of our approach to remove barriers of discrimination and promote difference

Monitoring and Review

The FSC aims to embed the valuing and promoting of diversity into all of our policies and practices. Those principles will therefore be reflected in a number of policies, including recruitment of volunteers and trustees, induction, promotion, training and development opportunities.

This policy will be reviewed on a two yearly basis. All procedures of the Family Support Centre must fit with and adhere to this policy. The person with overall responsibility for equality and diversity is the Family Support Centre Team Leader.

We will integrate the review of equality and diversity practice into the review of our annual plan of activities and during volunteers’ team meetings.

This policy was adopted on 14th October 2020 and will be reviewed in October 2022